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To
make a booking is easy but we have found in the past that it's
far easier if you either talk to us or send us an e-mail detailing
your
requests. Either way all customers must complete the booking form
below. Please download it and ensure you are familiar with our
terms and conditions together with
all the requirements as to avoid any confusion at a later date! Note: Our prices
are subject to change without prior notice.
The booking
form, terms & conditions are in PDF
format. To view these documents you must have a free software program called Acrobat
Reader installed on you computer.
Once you have installed the software right click on the link to the PDF document
and select 'Save Target As' and select a folder to save the document in like,
My Documents or Desktop. Then open the
document in Acrobat Reader. Download
Booking Form, Terms & Conditions.
Terms
and Conditions
Price Policy
Elite Divers reserve the right to alter the prices advertised post
booking as a result of any UK or foreign government action (including
changes in the rate of VAT and any other duties or levies), currency
fluctuations or increases in transportation costs. If the alteration
results in an increase of more than 20% of the original cost quoted,
you may cancel the booking and obtain a full refund, excluding
your deposit, insurance premiums, and less an administration fee
of not more than £30 per person. In the event of an increase,
an amended invoice will be sent to you which is payable within
1 week. No increase will be made within 4 weeks prior to training
and/or holiday. If the government imposes a levy for the purposes
of consumer protection, we reserve the right to pass this charge
on to you.
Cancellations
If you wish to cancel your training and/or holiday, written notification
must be given to Elite Divers by the person who signed the booking
form. The date of cancellation will be the date Elite Divers receive
this written notice. Deposits and insurance premiums are non-returnable.
We will only accept a cancellation 6 weeks prior to the start of
the training and/or holiday. If you cancel within 6 weeks you are
liable for the whole amount outstanding at the time, including
any third party costs that you will have been made aware of prior
to booking. If you cancel outside of the 6 weeks you will lose
your deposit and any insurance premiums. Deposits and Final Payment
Elite Divers will not accept any booking without this form being
signed and a deposit of 30% of the training and/or holiday cost
being received. Payment will only be accepted by cash or cheque.
The outstanding balance is payable 6 weeks prior to the start
of training and/or holiday.
Training and/or Holiday Descriptions
It may prove necessary for Elite Divers to vary or modify a training
and/or holiday itinerary or its contents due to local prevailing
conditions. You agree to such variations or modifications being
made and also agree to be bound by the decision of the representatives
appointed by Elite Divers. In such circumstances Elite Diver
Training reserves the right to substitute alternative arrangements.
Booking Changes
It is vitally important that your requirements be clearly stated
on the booking form. If, once the booking form has been accepted
by the Elite Divers, you wish to make any alterations to the
booking details, e.g. change of name, date, accommodation, departure
airport, duration etc, Elite Divers will do all it can to assist
you although it is under no obligation to make any alterations
other than to allow you or any member of your party who is prevented
from travelling to transfer his or her booking to someone else
provided that written notice is given to the company not less
than 35 days before the departure date with full details of the
transfer. The transferee(s) must satisfy all the requirements
for a diving holiday as set out in these booking terms and conditions.
The person who signed the booking form must send a written alteration
request to the company at least 8 weeks prior to departure. It
must be accompanied by a £40 per person per change administration
fee. You will also be required to pay any additional costs arising
from your alteration.
Unused Services
No refund or compensation is payable by Elite Divers for any unused
accommodation, diving, flight, services or features provided
during the training and/or holiday. Clients who do not complete
a diving course for any reason whatsoever, cannot be refunded
for a portion of the remainder of the diving course.
Force Majeune
Elite Divers accept no responsibility for and shall not be liable
in respect of any loss or damage or alterations, delays or changes
arising from unusual and unforeseeable circumstances beyond its
control, such as war, or threat of war, riot, civil strife, industrial
disputes, including air traffic control disputes, terrorist activity,
political unrest, change in government regulations, natural and
nuclear disaster, instructor illness, floods, fire and adverse
weather conditions, technical problems with transport, closure
or congestion of airports or ports.
Airlines and Travel Arrangements
All transportation by air, land and sea is subject to the terms
and conditions of carriage of the company providing the transport,
some of which limit or exclude liability. Carriers' terms and
conditions are often the subject of international agreements.
By its contract with you, Elite Divers does not enter into an
agreement for carriage by air, but only undertakes to reserve
on your behalf accommodation on board an aircraft operated by
one of the airlines selected by the Elite Divers. Air travel,
in particular, is subject to operational decisions by the carriers
and airport authorities which may result in delay or the aircraft
being diverted, over which Elite Divers have no control.
Diving
Proof of diving qualification by a recognized agency is compulsory.
Clients must submit their diving qualifications to the Instructor
or Diveguide before diving can commence. All clients on the booking
form participating in scuba diving must be in good health and
not have any medical history of lung disorders, asthma, epilepsy,
diabetic or recent surgery and agree to discontinue diving if
respiratory congestion or a head cold or any other medical condition
takes place during the training and/or holiday. If the client
has any medical condition contrary to these requirements he or
she must produce a diving medical certificate of fitness, prior
to diving. Failure to provide satisfactory diving qualifications
or medical certificates will not result in any liability whatsoever
on the part of the Elite Divers. Certification on any diving
course is only earned by successful completion of the course,
and passing all theory and practical assessments.
Responsibility for Diving
Elite Divers has taken great care to choose the diving sites, diving
schools and tour operators and makes every effort to ensure the
highest standards of diving etiquette and safety. However, clients
are advised that diving takes place at their own risk and they
must behave in a fit and proper manner at all times, in accordance
with all recognized diving practices and procedures and take
proper responsibility for their own safety. Clients are advised
that certain diving sites are very remote, either by distance
or time or both, from a decompression chamber. Elite Divers reserve
the right to withdraw from the holiday any person whose actions
or conduct is considered in its absolute discretion to be incompatible
with the comfort and safety of our other clients or to be offensive
to them. In the event of such conduct, no liability whatsoever
will be owed to that person by Elite Divers upon withdrawal from
the holiday.
Travel Documents
It is your responsibility to ensure that all necessary travel documents
such as passports, visas and diving qualifications are on your
person whilst training and/or on holiday and are valid.
Insurance
It is your responsibility to ensure that you have adequate insurance
cover. It is a condition of booking your holiday that you have
taken out adequate insurance against such risks as medical risks,
personal accident risks, personal liability and legal expenses.
You are especially advised to insure against cancellation and
loss of deposit. You are advised that normal holiday insurance
may not cover scuba diving. You are required to ensure that your
policy has an endorsement for scuba diving if you are undertaking
it as part of your holiday.
Complaints
If you have any cause for complaint whilst training and/or on holiday
you must bring it to the attention of the representatives appointed
by Elite Divers who will then do their best to rectify the situation.
It is unreasonable to afford Elite Divers or its appointed representatives
no opportunity to rectify any problem whilst training and/or
on holiday, and failure to do so on your part may affect your
right to compensation if deemed appropriate. Should any problem
remain unresolved, any complaint must be made in writing to Elite
Divers within 2 weeks of completion of the holiday.
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